FAQ

ABOUT SAGOR

What is SAGOR?
SAGOR is a home and lifestyle brand celebrating the beauty of Indian textiles and traditional craftsmanship. From quilts and bed linen to bags and everyday accessories, our pieces bring colour, texture and a sense of story into contemporary homes.

Where are SAGOR products made?
Our products are thoughtfully made in India, working with skilled artisans and craftspeople who preserve traditional textile techniques.

Are SAGOR products handmade?
Many of our pieces are handcrafted using traditional techniques such as hand printing and hand quilting. As a result, every piece may have subtle variations in colour, print placement, stitching or texture. These natural differences are part of what makes each SAGOR piece unique. Comparable UK-facing artisan brands make a similar distinction between handmade variation and defects.

PRODUCTS & CRAFTSMANSHIP

Why does my product look slightly different from the photograph?
Our textiles are created using artisanal processes, so slight variations are expected. The colour, scale or placement of a print may vary from one piece to another. These differences are not considered faults and are part of the character of handmade textiles.

Are your fabrics hand block printed?
Selected SAGOR products use traditional Indian hand-printing techniques. The technique used will be specified on the individual product page where relevant.

Are your quilts reversible?
Selected SAGOR quilts and bedcovers feature different prints on either side, giving you two looks in one piece. Please check the individual product description for details.

Will the colours fade?
Traditional printed textiles can naturally soften or change slightly over time and with washing. Following the recommended care instructions will help preserve the colour and fabric.

CARE

How should I care for my SAGOR products?
Care instructions vary by product. In general, we recommend gentle washing with mild detergent, avoiding bleach and harsh chemicals, and drying away from prolonged direct sunlight.

Can I machine wash my quilt?
This depends on the individual quilt. Please always follow the care instructions provided on the product page or with your order.

How should I store my quilt when not in use?
Store it in a clean, dry and well-ventilated space. Avoid storing textiles while damp and allow them to air occasionally.

ORDERS & DELIVERY

Where does SAGOR ship?
SAGOR currently ships to customers across the United Kingdom. We also accept selected international orders. Available destinations and shipping charges are shown at checkout.

How long will my UK order take to arrive?
Your estimated delivery timeframe will be displayed at checkout and may vary depending on the product and delivery service selected.

Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details where tracking is available.

Can I change my delivery address after placing my order?
If you need to change your delivery address, please contact us as soon as possible after placing your order. We will do our best to help before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing.

What happens if my parcel arrives damaged?
Please contact us as soon as possible with your order number and clear photographs of the packaging and product. We will assess the issue and help arrange an appropriate resolution.

RETURNS & REFUNDS

Can I return my order if I change my mind?
Yes. For eligible online purchases, UK customers have a statutory right to cancel within 14 days of receiving their order, followed by a further 14 days to return the goods. Certain exceptions can apply, including personalised or bespoke items.

What condition must my return be in?
Items should be returned unused and in their original condition and packaging, with all tags attached where applicable. Customers may handle goods as reasonably necessary to assess them, similar to how they could in a shop; deductions may apply where goods have been handled beyond what is reasonably necessary and their value has been diminished.

Who pays for return postage?
For a change-of-mind return, the customer is generally responsible for the direct cost of returning the goods unless SAGOR has agreed otherwise or the law requires otherwise. For faulty, damaged or incorrectly supplied items, please contact us before returning the product.

When will I receive my refund?
Once a cancellation is validly made and the returned goods or appropriate evidence of return has been received, refunds are generally required within 14 days under UK consumer rules. Standard delivery charges may also need to be refunded where applicable.

Can I return a personalised or customised item?
Custom-made or personalised products can be excluded from the standard change-of-mind cancellation right, subject to UK law. Please contact us before placing a bespoke order if you would like clarification.

What if my product is faulty?
Please contact us with your order number and photographs of the issue. Your statutory rights are not affected by our returns policy. UK consumer law provides protections for goods that are faulty, not as described or not fit for purpose.

WHOLESALE & TRADE

Do you offer wholesale?
Yes. SAGOR works with independent retailers, boutiques, interior businesses and other trade customers across the UK.

Do you offer trade pricing?
Yes. Trade and wholesale pricing is available depending on quantities and product requirements. Please contact us with your business details and the products you are interested in.

Can SAGOR create products exclusively for my store?
We can explore custom colours, prints, sizes and product development depending on quantities, fabric availability and production requirements.

Do you offer white labelling?
Yes. SAGOR can offer white-label production and sourcing for suitable quantities. We can discuss custom products, branding, packaging and specifications depending on the project.

Can I place a bulk order for gifting or events?
Absolutely. We can work with businesses on bulk orders for gifting, hospitality, events and retail. Please contact us with your required quantities and timeframe.

CUSTOMISATION

Can I request a different colour or print?
Selected products can be customised depending on fabric availability and minimum quantities. Contact us with your requirements and we'll let you know what is possible.

Can you make custom sizes?
Yes, selected products can be produced in custom dimensions subject to minimum quantities and production requirements.

How long do custom orders take?
Lead times vary depending on the product, quantity and level of customisation. We will confirm the estimated production timeline before your order is placed.

PAYMENTS

What payment methods do you accept?
Available payment methods will be displayed securely at checkout.

Are SAGOR prices shown in GBP?
For our UK store, prices are displayed in GBP (£).

Are taxes included in the price?
[INSERT SAGOR'S VAT/TAX POSITION HERE]

INTERNATIONAL ORDERS

Do you ship outside the UK?
Selected international destinations may be available at checkout. If your country is not listed, please contact us and we'll see what options are available.

Will I have to pay customs or import duties?
For orders shipped internationally, customs duties, import taxes or other local charges may apply depending on the destination. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.